Propel Parts.us was born in an African mine, where we continue to operate Caterpillar Equipment till this day. Like many machines in that region, our fleet had been in use over 20 years, resulting in a constant need for replacement parts. We never wanted to compromise on quality but buying OEM parts became too costly.
We have worked with IOVISTA for a number of years now and truly see them a Strategic Partner. One of the strengths that attracted us to IOVISTA was the fact that they a “Full Service Digital Agency”. And for a small business like us with limited resources, managing multiple vendors can a real challenge. As such, the ability to collaborate with a one-stop shop e-commerce agency like IOVISTA on PPC, SEO, Web Design and Security Patch updates was a real plus. While not always top of mind, Security is an area where IOVISTA shines and has been very proactive, helping us understand the “real” impact of not applying security patch updates on the timely basis and thus influencing us prioritize these kinds of projects.
The other aspect of our relationship with IOVISTA that we deeply appreciate is the objective consulting they provide around developing new functionality for our Website. When we have embarked on these kinds of projects with IOVISTA, they are equally willing to recommend an off the shelf extension (solution), as they are to recommend custom development. We have never felt like they were pushing custom development to increase project scope or to help their bottom line.
Finally, with IOVISTA, we always feel like we are dealing with a company that takes ownership. It would be unrealistic, especially dealing with a complex platform like Magento, to expect that all of their implementation work has been flawless. However, when issues are arise, they act quickly to resolve them. We look forward to working with IOVISTA for many years to come.